Author Archives: Steven Sieff

HELLO

Coronavirus update January 16th 2021

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As the regional and national situation develops we are continuing to adapt our procedures to try and maximise everyone’s safety while still being able to treat your pets. The key points are:

  1. We are open.
  2. We are not restricted to ’emergencies only’ but we are also not ‘business as usual’. We will have to consider each case on its own merits to make sure we can offer the appointment. Apologies in advance if that means that we have to delay your appointment or if the reception team have to confirm with the vets before they make a booking.
  3. We have made some changes to procedures to reinforce our COVID-secure environment. For some of you these will be familiar from the Spring lockdown. Firstly, when you arrive, please park your car FACING THE BUILDING. We have to do a lot more communication at distance, and it really helps if you can see us! Then please ring the bell or phone us when you arrive rather than coming into the building. We will either signal to you, or come out when we can get you in safely, or we will ask you to wait in the car park while we take your animal inside. We will also ask you where possible to pre-pay for medicines/food and then to collect from a ‘drop-box’. These measures will help us maintain greater physical distance and reduce contacts.
  4. As previously, it is a legal requirement for clients to wear a face covering in the building and for staff to do so in many circumstances. We understand that some of you may have perfectly legitimate reasons why you are legally exempt from wearing a face covering. We do not expect you to tell us what the reason is and we will not ask. But for those who are not exempt, please be considerate and help us out by wearing one.
  5. We are fortunate to have the space to be able to continue to offer socially distanced consults in some cases. If you have any concerns about coming into the building then please just let us know as early as possible so that we can plan for how best to help you.
  6. For many appointments, in the current circumstances it is likely that we will conduct the consult by bringing your pet into the building while you wait outside, whilst still maintaining our usual high standards of patient care. We will let you know if we think this is practical when you arrive and may ask you to complete a form to ensure that we have any information we need. However, should you feel that there is something you would like to discuss with us in person or that your pet would be distressed without you then please let us know.
  7. If you have any COVID symptoms, or are isolating following a positive test, please do not come to the practice. We will do whatever we can to assist you remotely until such time as it is safe to see you in person.

As ever, the care of your pets remains our priority. If you need any help or advice just give us a call or drop us an email and we will help as best we can.

Thanks from all the Hope Vets team.

HELLO

Taking pets to Europe from January 2021

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Of course nothing is certain right now and travelling is probably far from your minds, but I just wanted to update you on the latest situation regarding pet travel to Europe from 1st January 2021. Our updated guide is here Pet travel post brexit Jan21

It has been confirmed that the UK will become a part 2 listed third country under the EU pet travel scheme. This means that most of the process for preparing a pet to travel remain the same but the paperwork is very different.

From 1/1/21 to travel to Europe with a dog or cat (or ferret) you will need to complete the following steps:

Step 1 – Microchip

Step 2 – Rabies vaccine

Step 3 – Wait 21 days

Step 4 – Issue AHC (Animal Health Certificate) within 10 of travel

Step 5 – Leave the UK (good luck with that)

Note there is no blood test requirement.

The AHC will replace the old blue pet passports and is a travel document that must be completed less than 10 days before your departure. It is only valid for ONE entry into Europe and for ongoing travel within Europe for up to 4 months. You will need a new AHC for every trip out of the UK. Should you require an AHC then we can issue one, just book an appointment and we will need you to bring your microchipping certificate, any old vaccination documentation and your old passport to this appointment.

The tapeworming requirement 24 hours to 5 days before your return to the UK is unchanged.

See https://www.gov.uk/guidance/pet-travel-to-europe-from-1-january-2021 for more detailed information and if you have any questions feel free to contact us.

Should the situation change we will let you know but please keep an eye on the web link above as nothing that is confirmed every stays confirmed for long these days it seems!

HELLO

Welcome Tracy!

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We’re pleased to welcome Tracy to the team. As one of our nursing assistants you will encounter her either on reception or helping the vets and nurses with your animals. And behind the scenes she will basically be doing everything… Tracy has lots of experience working with and owning animals, and we are pretty sure she’s slightly crazy, so we’re anticipating that she will fit in perfectly!

HELLO

Coronavirus latest – 09 July 2020

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After a crazy few months Hope Vets are finally starting to return to normal. We are now able to invite you to wait in the waiting room and come into the consultation room with your pet. This may not sound like much, but for us, after months of running back and forth from the carpark and separating you from your pets – it is what dreams are made of.

As you’d expect, like everywhere else we are using distancing measures to make sure everyone feels safe. We adapt these to fit the latest guidance so the exact rules may change but here is the gist so you know what to expect:

  1. When you arrive please go to our reception window and check in. You will be directed to wait in the waiting room with your pet. To achieve distancing we have a limit to how many people we can have in the waiting room at once, so if for any reason there is a delay, we will let you know to wait in your car and when to come in. Wherever possible we ask that you try to only have one person per animal. If for any reason you are uncomfortable coming into the building, please let us know and we will do our best to treat your animal without you being present. It would be helpful if you could let us know in advance if you do have any issue with coming into the building.
  2. The actual consult process will depend on what is required for us to give your pet the best care. In many cases it will be possible to maintain a social distance throughout but there may be instances where the vet/nurse and yourself agree that it would be helpful to be closer together. In those situations we will employ whatever mitigation measures are appropriate in line with government guidance to keep you and our staff at a risk level everyone is comfortable with. We are unable to provide face coverings to every client, so you may want to bring your own face covering so that this measure is available if desired.
  3. When the consult is finished we will ask you to go back outside to the reception window to collect any medications, book any follow-ups and to pay for the consult.

In order to speed up the process and not leave you hanging about too long, it is really helpful if you can answer the following questions and return the answers by email prior to your appointment.

For routine appointments (eg vaccinations/medicine checks):

  • What is your pet coming to the vets for? Is there anything else you would like us to do?
  • Do you have any concerns about your pet?
  • Is your pet as active as usual?
  • Is your pet eating normally? Drinking normally?
  • Any vomiting/diarrhoea/coughs/sneezes?
  • Any behaviour changes?
  • Do you have any questions/concerns about the treatment your pet is coming into the vets for?
  • All animals are different and if your pet has particular handling requirements or is anxious then please give details so we can try to minimise any stress to him/her.
  • Would it be ok if we rewarded your pet with a treat?
  • In these crazy times there may be a need to rearrange your appointment if our staffing level changes – what number are we best calling you on?

For non-routine appointments (eg new conditions or concerns) :

  • What are you most concerned about?
  • Do you have any other concerns about your pet?
  • When did your problem start? Did it start suddenly or gradually come on? When do you last remember your pet being normal?
  • Is it getting worse/better or staying the same?
  • Have you administered any treatment for this issue? Is your pet on any medications?
  • Have you ever had a similar issue before?
  • Are any other animals in the household effected?
  • Is your pet as active as usual?
  • What do you feed your pet?
  • Is your pet eating normally?
  • Have you noticed any change to your pets weight?
  • Drinking normally? Any change to urination?
  • Any vomiting? If so how many times and what did it look like?
  • Any diarrhoea? If so how many times and what did it look like? Is your pet straining to pass the diarrhoea? Have you seen any mucus or blood in the diarrhoea?
  • Is your pet coughing? If so how often and what does the cough sound like? Has your pet coughed up anything?
  • Is your pet sneezing? Have you seen any snotty nasal discharge or blood?
  • Any changes to your pets behaviour or routine?
  • Do you feel like your pet is in pain or uncomfortable?
  • Do you have any specific questions about your animals condition?
  • Do you have any difficulties administering treatments to your pet?
  • Do you or any of your family have an allergy to any drugs (eg penicillin)? Is anyone in your household immunosuppressed?
  • All animals are different and if your pet has particular handling requirements or is anxious then please give details so we can try to minimise any stress to him/her.
  • If appropriate (depending on what is wrong with your pet) would it be ok if we rewarded your pet with a treat?
  • In these crazy times there may be a need to rearrange your appointment if our staffing level changes – what number are we best calling you on?

We also need to know if you are confirmed positive for COVID-19, displaying COVID-19 symptoms, classed as vulnerable, or in self-isolation for any reason.

We have been involved in a project to increase communication between people regarding each individual’s risk from Coronavirus. The details can be found at https://greenbandredband.com. If you want to take a look at the site and let us know whether you would classify yourself as red or green then it will give us a better ability to adapt our mitigation measures to each client as things develop. This is entirely optional and whichever colour you nominate, we will continue to apply the law and guidance as it stands at the time.

Thanks so much for your cooperation and good humour.

With best wishes from Steph and all the Hope Vets team.

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