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HELLO

Coronavirus update January 16th 2021

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As the regional and national situation develops we are continuing to adapt our procedures to try and maximise everyone’s safety while still being able to treat your pets. The key points are:

  1. We are open.
  2. We are not restricted to ’emergencies only’ but we are also not ‘business as usual’. We will have to consider each case on its own merits to make sure we can offer the appointment. Apologies in advance if that means that we have to delay your appointment or if the reception team have to confirm with the vets before they make a booking.
  3. We have made some changes to procedures to reinforce our COVID-secure environment. For some of you these will be familiar from the Spring lockdown. Firstly, when you arrive, please park your car FACING THE BUILDING. We have to do a lot more communication at distance, and it really helps if you can see us! Then please ring the bell or phone us when you arrive rather than coming into the building. We will either signal to you, or come out when we can get you in safely, or we will ask you to wait in the car park while we take your animal inside. We will also ask you where possible to pre-pay for medicines/food and then to collect from a ‘drop-box’. These measures will help us maintain greater physical distance and reduce contacts.
  4. As previously, it is a legal requirement for clients to wear a face covering in the building and for staff to do so in many circumstances. We understand that some of you may have perfectly legitimate reasons why you are legally exempt from wearing a face covering. We do not expect you to tell us what the reason is and we will not ask. But for those who are not exempt, please be considerate and help us out by wearing one.
  5. We are fortunate to have the space to be able to continue to offer socially distanced consults in some cases. If you have any concerns about coming into the building then please just let us know as early as possible so that we can plan for how best to help you.
  6. For many appointments, in the current circumstances it is likely that we will conduct the consult by bringing your pet into the building while you wait outside, whilst still maintaining our usual high standards of patient care. We will let you know if we think this is practical when you arrive and may ask you to complete a form to ensure that we have any information we need. However, should you feel that there is something you would like to discuss with us in person or that your pet would be distressed without you then please let us know.
  7. If you have any COVID symptoms, or are isolating following a positive test, please do not come to the practice. We will do whatever we can to assist you remotely until such time as it is safe to see you in person.

As ever, the care of your pets remains our priority. If you need any help or advice just give us a call or drop us an email and we will help as best we can.

Thanks from all the Hope Vets team.

HELLO

Taking pets to Europe from January 2021

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Of course nothing is certain right now and travelling is probably far from your minds, but I just wanted to update you on the latest situation regarding pet travel to Europe from 1st January 2021. Our updated guide is here Pet travel post brexit Jan21

It has been confirmed that the UK will become a part 2 listed third country under the EU pet travel scheme. This means that most of the process for preparing a pet to travel remain the same but the paperwork is very different.

From 1/1/21 to travel to Europe with a dog or cat (or ferret) you will need to complete the following steps:

Step 1 – Microchip

Step 2 – Rabies vaccine

Step 3 – Wait 21 days

Step 4 – Issue AHC (Animal Health Certificate) within 10 of travel

Step 5 – Leave the UK (good luck with that)

Note there is no blood test requirement.

The AHC will replace the old blue pet passports and is a travel document that must be completed less than 10 days before your departure. It is only valid for ONE entry into Europe and for ongoing travel within Europe for up to 4 months. You will need a new AHC for every trip out of the UK. Should you require an AHC then we can issue one, just book an appointment and we will need you to bring your microchipping certificate, any old vaccination documentation and your old passport to this appointment.

The tapeworming requirement 24 hours to 5 days before your return to the UK is unchanged.

See https://www.gov.uk/guidance/pet-travel-to-europe-from-1-january-2021 for more detailed information and if you have any questions feel free to contact us.

Should the situation change we will let you know but please keep an eye on the web link above as nothing that is confirmed every stays confirmed for long these days it seems!

HELLO

Welcome Tracy!

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We’re pleased to welcome Tracy to the team. As one of our nursing assistants you will encounter her either on reception or helping the vets and nurses with your animals. And behind the scenes she will basically be doing everything… Tracy has lots of experience working with and owning animals, and we are pretty sure she’s slightly crazy, so we’re anticipating that she will fit in perfectly!

HELLO

Getting a new puppy during lockdown

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What a fantastic opportunity! While everyone is at home it is a wonderful time to introduce a new puppy whilst you have plenty of time to bond. But what about when life returns to normal and everyone is back at work and school? Puppies are very open to new experiences when they are young but as they get older they don’t adapt to change very well. This could mean that puppies who have their early socialisation during lockdown never get used to being alone. This can lead to something called separation anxiety, which can be incredibly stressful for both dogs and owners. A dog with separation anxiety will be very distressed when they are left alone, they cry bark and howl, show destructive behaviours such as chewing or digging and messing in the house.

It is crucial that your puppy gets used to being left alone during the day now, even if during lockdown no one is leaving the house. It is best to start with small periods every day. This can be when you leave the house or even with you upstairs or in a different room. Start with 5 minutes at a time, and gradually increase the time you are away so that he or she gets used to it. You can leave a safe toy or treat with your puppy so they are distracted and have a positive association with you leaving. We often find kongs good, you can stuff a small treat in the end or smear something sticky on the inside which will keep your pup busy for ages. It is important that you come back while your pup is calm to build the positive association. If you return when your pup is stressed and crying it could encourage the pup to cry more and more, expecting you to come back.

Then before you know it, you’ll be back at work and your puppy will be at home, calm and content in the knowledge that you haven’t left them behind forever!

For more information on preventing separation anxiety see this link: https://www.rspca.org.uk/documents/1494939/0/Learning+to+be+left+alone.pdf/9a8de76d-08fa-7df6-3c80-df05669f5837?t=1557312518563

Enjoy this lovely time with your new puppy to have some fun! We looking forward to seeing you all with your new furry friends in the coming months!

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